Answers to Commonly Asked Questions
DO DUCKWORTHY PRODUCTS COME WITH A WARRANTY?
At Duckworthy, we strive for quality in all we do and stand behind our craftsmen and their workmanship. We realize that things happen in life and we know adventures are tough on bags. We also know that quality goods are worth repairing. If your bag is in need of repair for any reason, let us know and we will do what is needed to make it right. We will evaluate each situation and work with you to determine the best course of action – whether that is to repair the item, replace it, or refund the purchase.
WHAT IS DUCKWORTHY?
Duckworthy is a collection of carry goods that come from years of travel and countless gear purchases. We start with ideas that stem from experience traveling both for work and for leisure, then discuss, debate, and hone in on those designs on paper. We go from drawings and sketches to prototyping and then repeat the process all over again until we have a product we can say we are proud to slap the Duckworthy logo on. We primarily focus on carry goods made with waxed canvas and leather.
WHO IS DUCKWORTHY?
Duckworthy was founded by two brothers, Brandon and Cody Lokits. Brandon lives in Wilmington, NC and Cody lives in Lexington, KY. They have always been tinkerers and explorers. They believed they could make products better than what was available on the market and decided to launch a business for people who wanted more out of their carry goods.
WHAT IS YOUR RETURN POLICY?
If for any reason you need to request a return, please send an email to firstname.lastname@example.org. We will make arrangements for shipping and handle your request as quickly as possible.
Note: Please make Amazon purchase returns via Amazon.
WHERE ARE DUCKWORTHY PRODUCTS MADE?
Our products are designed in Wilmington, North Carolina and made by hand in a small, family-operated workshop in Gurgaon, India with the finest materials. We’re proud of our manufacturer and the amazing team she has put together to create Duckworthy products.
HOW CAN I GET IN TOUCH?
Email us at email@example.com.
Our mailing address is P.O. Box 12776, Wilmington, NC 28405
DO YOU HAVE A MEDIA BRANDING/INFORMATION PACKAGE?
This is available upon request. Please get in touch with us via the email listed above.